Anyone who interacts with Salesforce on a regular basis, whether you’re a nonprofit employee or a Salesforce consultant, is likely to have questions from time to time. Luckily, we have the Power of Us HUB, a community of folks who ask and answer Salesforce questions — available at all hours of the day and night. At Database Sherpa, we’ve found a few ways to get the most out of the Power of Us HUB:
Follow people and groups that are most interesting to your needs.
Some groups to consider joining:
Nonprofit Starter Pack – if you’re using the NPSP
Volunteers for Salesforce App – if you’re using Volunteers for Salesforce
About the Hub – keep up with what’s happening in the HUB itself
Auctions for Salesforce App – an excellent place to learn more about the Auctions App.
Try to find a group that fits your needs. If you’re looking for an application for event management, join the Event group. If you’re wondering if there is a group, just search — I bet there is a group for that! People to follow, well, of course Ashima Saigal, but there are many super folks. Alicia Schmidt, Joni Martin, Kevin Bromer, Judi Sohn, Caroline Renard, David Habib… to name just a few.
Read questions asked before you.
Pick one topic you’d like to learn more about, and then dig into a group around that topic. Read what others have asked before, and see if the answers make sense for your situation. Keep in mind, an answer is typically picked if it’s correct.
Check out the Knowledge Base on the Power of Us Hub to learn more about the various features in Cumulus.
With the release of Cumulus, you might be confused about what to do. The Nonprofit Starter Pack 3.0 Documentation is chock full of helpful information. The previous documentation is also available. This is a great resource for learning more.
Get help with basic questions with a live resource.
The most amazing resource, not used often enough by nonprofits, is the Salesforce Foundation’s weekly office hours. It’s available WEEKLY!
Pick a topic, any topic, and answer questions.
This is a good way to learn more and help others in the community.
When you learn something new about Salesforce, post that information online.
It’s about community and helping others. You might think it’s something everyone knows, but it can often spur an entire dialogue that can grow into something very interesting. That’s what keeps a community vibrant: active participation!
I hope that this post will encourage you to get yourself involved as an active community member of the Power of Us HUB. The only way this community can thrive is with your participation.